Job Description
Join our dynamic team as a Remote Customer Support Specialist and become a vital part of New Orleans' growing tech scene! We're urgently seeking passionate individuals to deliver exceptional service from home while contributing to innovative projects that impact our community.
This full-time remote position offers competitive compensation, comprehensive benefits, and flexible scheduling. Perfect for self-motivated professionals who thrive in virtual environments.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions in Salesforce and maintain accurate case records
- Collaborate with cross-functional teams to resolve complex technical issues
- Proactively identify opportunities for process improvements
- Participate in weekly training sessions to enhance product knowledge
- Meet monthly KPIs for response time and resolution efficiency
- Support after-hours rotational on-call duties (1 week/month)
Qualifications
- 2+ years customer support experience in remote or hybrid setting
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with analytical mindset
- High-speed home internet connection and quiet workspace
- Ability to work independently with minimal supervision
- Experience with Zendesk or similar support software
- Associate degree or equivalent technical certification