Job Description
Immediate opening for passionate remote professionals in Virginia Beach! Coastal Tech Solutions is urgently hiring Customer Support Specialists to join our dynamic team. Enjoy the flexibility of working from home while providing exceptional service to our growing client base. We offer competitive pay, comprehensive benefits, and a supportive virtual environment.
This is a full-time position with rapid onboarding. If you're a problem-solver with excellent communication skills and thrive in remote settings, we encourage you to apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency using CRM tools
- Document interactions accurately in our ticketing system
- Collaborate with technical teams to escalate complex cases
- Meet/exceed performance metrics (CSAT, resolution time, first contact)
- Contribute to process improvement initiatives
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 2+ years customer service/technical support experience
- Proficient with Microsoft Office and remote work tools
- Strong typing skills (40+ WPM) and clear communication
- Ability to work independently in a home office environment
- Reliable high-speed internet and quiet workspace
- Flexible schedule availability including evenings/weekends
- Virginia residency required