Job Description
Join our dynamic remote team as an Entry-Level Technical Support Specialist! We're urgently hiring passionate individuals in Tucson, AZ to provide exceptional customer service while working from home. Full equipment provided including laptop, headset, and peripherals. No experience required – we provide comprehensive training to launch your tech career. Enjoy flexible hours, competitive benefits, and growth opportunities in a supportive environment.
Responsibilities
- Deliver remote technical support via phone, chat, and email
- Troubleshoot hardware/software issues for diverse clients
- Document cases accurately in CRM systems
- Collaborate with senior engineers for complex escalations
- Complete ongoing training modules to enhance skills
- Maintain high customer satisfaction metrics
- Adhere to security protocols for client data
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and internet proficiency
- Strong written and verbal communication skills
- Ability to learn new technologies quickly
- Comfort working independently in remote setting
- Customer service mindset with patience
- Reliable home internet connection (provided equipment compatible)