Job Description
Join our dynamic team as a Remote Full-Time Customer Success Manager and become the cornerstone of client satisfaction! We're urgently seeking passionate professionals to drive engagement and retention for our SaaS platform. Enjoy the flexibility of remote work while making a tangible impact in Louisville's thriving tech scene. Apply now to join this full-time opportunity with competitive benefits and career growth potential.
Responsibilities
- Develop and execute personalized success plans for enterprise clients
- Proactively identify and resolve client issues to maximize retention
- Collaborate with product teams to relay client feedback and feature requests
- Analyze usage data to identify upsell/cross-sell opportunities
- Conduct quarterly business reviews to demonstrate ROI
- Train clients on platform features and best practices
- Document client interactions and maintain CRM records
Qualifications
- 3+ years in customer success or account management
- Proven experience with SaaS platforms and CRM tools
- Exceptional communication and relationship-building skills
- Data-driven mindset with analytical abilities
- Self-motivated with remote work experience
- Bachelor's degree in Business, Marketing, or related field
- Ability to work independently across time zones
- Proficiency in Salesforce and HubSpot