Job Description
Join our dynamic team immediately! We're urgently seeking a full-time Remote Customer Success Manager to serve our Tampa-based clients. Enjoy the flexibility of working from anywhere in Florida with adjustable hours to suit your lifestyle.
Apex Solutions Group is a rapidly growing tech firm dedicated to delivering exceptional client experiences. This role offers competitive compensation, comprehensive benefits, and the opportunity to make a significant impact in a supportive environment.
Responsibilities
- Manage and nurture client relationships across Tampa's key industries
- Develop and implement personalized success plans for enterprise accounts
- Proactively identify growth opportunities and upsell solutions
- Collaborate with internal teams to resolve complex client issues
- Analyze usage data to drive product adoption and retention
- Conduct quarterly business reviews with strategic partners
- Maintain detailed documentation of client interactions
Qualifications
- 5+ years of customer success or account management experience
- Proven track record in SaaS or technology solutions
- Exceptional communication and presentation skills
- Strong analytical abilities with CRM proficiency (Salesforce preferred)
- Self-motivated with excellent time management skills
- Bachelor's degree in Business or related field
- Experience working with remote teams
- Ability to work flexible hours including occasional evenings