Job Description
Join our dynamic team as a Remote IT Support Specialist and become a vital part of Raleigh's thriving tech ecosystem! We're urgently hiring tech enthusiasts to deliver exceptional virtual support to our growing client base. Enjoy the flexibility of 100% remote work while solving complex technical challenges and making a tangible impact. This is your chance to accelerate your career with a forward-thinking company that values innovation and work-life balance.
Why TechFlow Solutions? We offer competitive compensation, comprehensive benefits, and a culture that champions professional growth. As a Raleigh-based leader in managed IT services, we provide the tools and training you need to excel. Don't miss this urgent opportunity to join our mission of empowering businesses through cutting-edge technology solutions.
Responsibilities
- Provide Tier 2-3 technical support via phone, email, and remote desktop for enterprise clients
- Diagnose and resolve complex hardware/software issues including cloud infrastructure (AWS/Azure)
- Implement and maintain cybersecurity protocols to protect client data
- Collaborate with cross-functional teams to develop scalable IT solutions
- Document technical procedures and create knowledge base articles
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 3+ years of experience in IT support/network administration
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows Server, Active Directory, and virtualization
- Strong knowledge of cybersecurity best practices and compliance standards
- Experience with ticketing systems (ServiceNow/Jira) and remote access tools
- Excellent problem-solving skills with customer-focused mindset
- Ability to work independently and manage multiple priorities