Job Description
Join our dynamic team immediately! TechNova Solutions is urgently hiring a Remote IT Support Specialist to serve our Houston-based clients. This is your opportunity to launch your tech career with a forward-thinking company offering competitive compensation and flexible remote work.
We're seeking a detail-oriented professional to provide exceptional technical support to our growing client base. As a fully remote role, you'll work from anywhere in the US while making a significant impact on our operations. Enjoy comprehensive benefits, including health insurance, 401(k) matching, and professional development opportunities.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Manage and maintain network infrastructure and security protocols
- Provide technical training and documentation for end-users
- Collaborate with cross-functional teams to implement IT solutions
- Monitor system performance and proactively address potential issues
- Document technical processes and incident reports
- Stay updated on emerging technologies and industry best practices
Qualifications
- 2+ years of experience in IT support or helpdesk roles
- Proficiency with Windows/macOS, Active Directory, and cloud platforms
- CompTIA A+ or Network+ certification preferred
- Strong troubleshooting and problem-solving skills
- Excellent written and verbal communication abilities
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Jira)
- Valid US work authorization required