Job Description
Join our dynamic team as a Remote Night Shift Customer Support Specialist in Houston! We're urgently seeking dedicated professionals to deliver exceptional service while working from home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while supporting our 24/7 operations.
Why Work With Us?
- 100% remote work opportunity
- Night shift premium pay
- Health/dental/vision insurance
- 401(k) with company match
- Professional development funds
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shift hours (10 PM - 6 AM CST)
- Document interactions in CRM systems with precision
- Collaborate with global teams to ensure seamless service continuity
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Escalate complex issues to Tier 2 support
- Maintain updated knowledge of products/services
- Participate in monthly team training sessions
Qualifications
- Minimum 2 years customer service experience
- Proven night shift work history
- Proficiency with Zendesk/Intercom platforms
- Exceptional written/verbal communication skills
- Reliable high-speed internet connection
- Quiet, dedicated home workspace
- Ability to work independently with minimal supervision
- Flexible availability for shift rotations