Job Description
Join NexTech Solutions' elite remote team and transform your career with our urgent night shift openings in Fort Worth, TX! We're seeking dedicated professionals to deliver exceptional service while enjoying the flexibility of working from home. As a leader in tech support, we offer competitive compensation, comprehensive benefits, and a supportive culture that values work-life balance. Seize this opportunity to advance professionally while avoiding the commute.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during night shift hours
- Troubleshoot complex software/hardware issues for enterprise clients
- Document cases accurately in CRM systems while maintaining SLA standards
- Collaborate with global teams using agile methodologies
- Contribute to knowledge base improvements and training materials
- Monitor system health during off-peak hours and escalate critical issues
Qualifications
- 3+ years in IT support or related technical field
- Proven night shift or flexible schedule experience
- Expertise in Windows/macOS, networking, and cloud platforms
- CCNA or CompTIA Security+ certification preferred
- Exceptional problem-solving and communication skills
- Self-motivated with ability to work independently
- Reliable high-speed internet and dedicated home office space