Job Description
Join our elite remote team as a Night Shift Specialist in Boston! We're urgently hiring motivated professionals to support our 24/7 operations from home with all equipment provided. Enjoy competitive pay, flexible scheduling, and career growth opportunities while working remotely during evening hours.
Why NexaTech? We offer industry-leading benefits, comprehensive training, and a supportive virtual environment where your contributions directly impact global operations. No commute required – just reliable internet and a dedicated workspace.
Responsibilities
- Monitor and resolve critical system issues during night shift hours
- Provide remote technical support via phone, chat, and ticketing systems
- Perform scheduled maintenance and system updates
- Document incidents and troubleshooting procedures
- Collaborate with global teams during handover periods
- Adhere to security protocols for data protection
- Escalate complex issues to senior specialists
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years in IT support or related field
- Strong troubleshooting and problem-solving skills
- Ability to work independently with minimal supervision
- Excellent written and verbal communication skills
- Comfortable with night shift schedule (10 PM - 6 AM EST)
- Basic knowledge of networking and cloud systems
- Reliable high-speed internet connection