Job Description
Join CyberSentry Solutions, a leading cybersecurity firm, and become part of our elite night shift team! We're urgently hiring remote IT Support Specialists to protect our clients' infrastructure during critical overnight hours. Enjoy competitive pay, flexible scheduling, and the opportunity to work with cutting-edge technology—all from the comfort of your home. This is your chance to launch a career in tech with one of Philadelphia's most innovative companies.
What We Offer:
• Competitive salary with performance bonuses
• Comprehensive health benefits and 401(k)
• Flexible shift scheduling (10 PM - 6 AM)
• Home office equipment stipend
• Career advancement opportunities in cybersecurity
Responsibilities
- Provide 24/7 remote technical support for enterprise clients
- Monitor and troubleshoot network security threats during night shifts
- Resolve hardware/software issues via phone, chat, and remote access
- Document incident reports and maintain detailed case logs
- Collaborate with global IT teams during critical incidents
- Perform system backups and security vulnerability scans
- Conduct user training for remote access protocols
Qualifications
- 2+ years in IT support or helpdesk environment
- CompTIA Security+ or equivalent certification required
- Experience with VPN, RDP, and remote desktop solutions
- Strong diagnostic skills for Windows/Linux systems
- Ability to work independently during night shifts
- Excellent written and verbal communication skills
- Must be available to work 10 PM - 6 AM EST (flexible scheduling)
- High-speed home internet connection required