Job Description
Join our award-winning remote team immediately! TechFlow Solutions Inc. is urgently seeking Part-Time Customer Support Specialists for fully remote positions based in New York. We provide all necessary equipment – including laptop, headset, and software – so you can start working from home instantly. Enjoy flexible scheduling while delivering exceptional service to global clients.
This is your chance to join a rapidly growing tech company with comprehensive training, competitive pay, and career advancement opportunities. No upfront costs – everything you need is delivered to your door!
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Utilize provided CRM tools to document interactions and track resolutions
- Collaborate with remote team members using our digital communication platforms
- Participate in bi-weekly virtual training sessions to enhance product knowledge
- Maintain high customer satisfaction scores while meeting productivity metrics
- Escalate complex issues to senior specialists following established protocols
Qualifications
- Minimum 1 year customer service experience in remote or hybrid setting
- Proficiency with digital communication tools (Zoom, Slack, Microsoft Teams)
- Ability to type 40+ WPM with excellent written communication skills
- High-speed internet connection at home office (minimum 50 Mbps)
- Flexible availability including evenings and weekends (20-30 hours/week)
- US work authorization and NY residency required
- Reliable workspace free from background noise and distractions