Job Description
Join our dynamic remote team as a Part-Time Technical Support Specialist! We're urgently hiring motivated individuals in Long Beach, NY to provide exceptional customer service while working from home. All necessary equipment—including high-speed internet, ergonomic peripherals, and specialized software—will be provided. Enjoy flexible scheduling, competitive compensation, and the opportunity to grow with a forward-thinking tech leader. Perfect for students, freelancers, or career changers seeking work-life balance without compromising on professional development.
Responsibilities
- Resolve hardware/software issues via remote support channels (phone, chat, email)
- Install and configure provided equipment to ensure optimal performance
- Document troubleshooting steps and maintain detailed case logs
- Collaborate with Tier 2 engineers for complex technical escalations
- Conduct periodic equipment diagnostics and preventative maintenance
- Train customers on new software features and best practices
- Maintain strict adherence to data security protocols
Qualifications
- High school diploma or equivalent; technical certification preferred
- 1+ years in customer service or technical support role
- Proficiency with Windows/macOS and basic networking concepts
- Exceptional written/verbal communication skills
- Strong problem-solving abilities with attention to detail
- Self-motivated with ability to work independently
- Reliable home workspace with quiet environment
- Availability for 20-25 hours/week across flexible shifts