Job Description
Join Our Remote Team Weekend Warriors! CoastalConnect Solutions is urgently seeking motivated Weekend Shift Customer Service Specialists to deliver exceptional support from home. This is your chance to earn competitive pay while enjoying work-life balance with weekend hours only.
Why You'll Love This Role:
- Premium Compensation: $22-$28/hour with weekly payouts
- 100% Remote: Work comfortably from your Virginia Beach home
- Flexible Schedule: Weekend shifts only (Sat/Sun 8am-8pm)
- Growth Opportunities: Path to full-time and leadership roles
- Modern Tech: Cutting-edge CRM and communication tools
We're specifically targeting candidates in Virginia Beach, VA, but all US applicants are welcome!
Responsibilities
- Handle high-volume inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Update customer profiles and document interactions in Salesforce
- Collaborate with weekend support team to ensure seamless service
- Meet/exceed KPIs for CSAT, resolution time, and first-contact rate
- Identify upsell opportunities for premium services
- Participate in bi-weekly weekend team training sessions
Qualifications
- 2+ years customer service experience in remote/hybrid settings
- Exceptional communication skills with neutral accent
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Reliable high-speed internet and quiet home office setup
- Ability to troubleshoot basic technical issues independently
- Strong time management for handling multiple simultaneous cases
- Weekend availability (Saturday/Sunday 8am-8pm ET) is mandatory
- Residency in Virginia Beach, VA strongly preferred