Job Description
Are you seeking a rewarding career that offers the perfect work-life balance? Apex Tech Solutions is urgently hiring Remote Weekend Shift Specialists based in the Raleigh, NC area. We are looking for dedicated professionals to support our growing client base during critical weekend hours. Enjoy the flexibility of working from home while earning a competitive salary.
Why You'll Love This Role:
- 100% Remote: Work from the comfort of your home in the Raleigh, NC region.
- Weekend Focus: Enjoy your weekdays free while we handle the weekend operations.
- Flexible Hours: Choose shifts that fit your lifestyle.
Responsibilities
- Provide top-tier technical support and customer service via phone, email, and chat during assigned weekend shifts.
- Troubleshoot and resolve complex technical issues for enterprise clients efficiently.
- Document all interactions, resolutions, and feedback in our CRM system.
- Collaborate with the onsite Raleigh team to ensure seamless service continuity.
- Adhere to strict service level agreements (SLAs) and quality assurance standards.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Minimum of 1 year of experience in remote technical support or customer service.
- Must be available to work weekends (Saturday & Sunday) with flexible scheduling options.
- Strong problem-solving skills and a customer-first mindset.
- Reliable high-speed internet and a quiet home office environment.