Job Description
Immediate Weekend Remote Opportunity - Equipment Provided!
Join TechConnect Solutions as a Remote Technical Support Specialist and enjoy flexible weekend shifts with all equipment provided. We're urgently hiring tech-savvy professionals in Memphis, OH to deliver exceptional customer support from home. This is your chance to launch a rewarding remote career with competitive pay and full support.
Why You'll Love This Role:
- Work weekends only (Sat/Sun) with no commute
- Company-issued laptop, headset, and software
- Comprehensive paid training
- Health benefits and retirement plan
- 24/7 technical support team
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide exceptional customer service for enterprise clients
- Document cases accurately in CRM systems
- Escalate complex issues to senior engineers
- Complete weekly performance metrics
- Participate in weekend shift rotations
- Maintain up-to-date knowledge on product updates
Qualifications
- High school diploma or equivalent required
- 1+ years technical support experience
- Strong troubleshooting skills for Windows/macOS
- Weekend availability mandatory
- Reliable high-speed internet connection
- Excellent communication and problem-solving abilities
- Basic networking knowledge
- Ability to work independently with minimal supervision