Job Description
Immediate opportunity for dedicated night owls! Join our elite remote team as a Night Shift Customer Service Specialist based in Fort Worth, TX. This urgent full-time role offers the perfect blend of flexibility and stability with competitive compensation and comprehensive benefits.
We're seeking motivated professionals to deliver exceptional customer support during overnight hours. Enjoy the freedom to work from anywhere while making a real impact. This position includes paid training, career advancement pathways, and a supportive virtual team environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during night shift hours (10 PM - 6 AM CT)
- Maintain accurate documentation of all interactions in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing product knowledge training
- Identify process improvement opportunities
- Escalate critical issues to management team
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote/call center environment
- Exceptional written/verbal communication skills
- Proficient with Microsoft Office and CRM software
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Must be available for night shifts (Sun-Thurs or Mon-Fri)
- Pass background check and drug screening