Job Description
Join Detroit's fastest-growing customer service team! We're urgently seeking passionate Remote Customer Service Representatives to deliver exceptional support from home. Enjoy competitive pay, flexible scheduling, and comprehensive training while making a real impact on our community. This is your chance to launch a rewarding career with a company that values your growth and well-being.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document all interactions in CRM systems and maintain detailed records
- Collaborate with support teams to resolve complex technical issues
- Meet daily performance metrics for resolution time and customer satisfaction
- Identify trends and escalate recurring problems to management
- Maintain product knowledge through continuous training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid settings
- Exceptional verbal/written communication and active listening skills
- Proficient with CRM software (Salesforce, Zendesk) and MS Office Suite
- Ability to type 40+ WPM with high accuracy
- Reliable high-speed internet and quiet home office environment
- Flexible availability including evenings and weekends
- Strong problem-solving and conflict resolution abilities