Job Description
Join our award-winning customer team and make a real impact from the comfort of your home! CustomerFirst Solutions is urgently seeking empathetic Remote Customer Service Representatives in Memphis, TN to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a flexible remote schedule while representing top-tier brands. If you're a problem-solver with a passion for customer satisfaction, this is your opportunity to grow professionally without commuting.
Why Choose Us?
• Industry-leading training programs
• Health/dental/vision insurance
• Paid time off & holidays
• Career advancement opportunities
• Collaborative virtual team environment
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve product/service inquiries using CRM tools and knowledge bases
- Document interactions accurately in customer databases
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities and drive customer retention
- Participate in continuous training and quality assurance reviews
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (remote/in-person)
- Typing speed: 40+ WPM with 95% accuracy
- Proficient with CRM software (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution skills
- Reliable high-speed internet and quiet workspace
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure