Job Description
We are urgently hiring a dedicated Remote Night Shift Customer Support Specialist to join our high-performance team in the Charlotte, NC area. If you are a night owl looking for a flexible, fully remote role with competitive pay, this is your chance to shine. We value adaptability, technical proficiency, and a passion for helping others.
Why Join Us?
- 100% Remote: Work from the comfort of your home in North Carolina.
- Night Shift Benefits: Enjoy a quieter work environment and potential shift differential.
- Flexible Hours: Choose schedules that fit your lifestyle.
- Modern Tech Stack: Use the latest tools to solve customer problems efficiently.
The Role:
As a Night Shift Specialist, you will be the first line of defense for our clients during off-hours. You will handle inquiries via chat, email, and phone, ensuring every customer feels valued and resolved.
Responsibilities
- Manage and respond to a high volume of incoming customer tickets during night shift hours (e.g., 10:00 PM - 6:00 AM EST).
- Resolve complex technical and billing issues with patience and accuracy.
- Document all interactions and resolutions in our CRM system (Salesforce/Zendesk).
- Collaborate with Day Shift team leads to ensure seamless handovers and continuity of service.
- Identify trends in customer feedback and suggest improvements to the support workflow.
- Adhere to all company policies, security protocols, and quality assurance standards.
Qualifications
- Must reside in the Charlotte, NC area or be willing to relocate for a fully remote role (US-based only).
- Proven experience in customer support, technical support, or a related field.
- Excellent written and verbal communication skills in English.
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work independently with minimal supervision.
- Basic computer literacy and ability to learn new software quickly.