Job Description
Join TechSolutions Global as a Remote Night Shift Specialist and become part of our innovative team supporting critical operations during overnight hours. This 100% work-from-home opportunity offers competitive compensation and flexible scheduling for dedicated professionals in the Chicago area. As a key member of our 24/7 support infrastructure, you'll ensure seamless service delivery while enjoying the comfort and convenience of remote work. We're seeking motivated individuals ready to excel in a dynamic, fast-paced environment with growth opportunities and comprehensive benefits.
Responsibilities
- Monitor and resolve critical system alerts and customer inquiries during overnight hours (11 PM - 7 AM CT)
- Collaborate with cross-functional teams to troubleshoot technical issues and maintain operational continuity
- Document incident reports, escalations, and resolution procedures in compliance with SLA standards
- Proactively identify potential system risks and implement preventive measures
- Conduct scheduled system maintenance and performance optimization tasks
- Provide real-time support to internal stakeholders during peak off-peak hours
- Maintain detailed logs of all activities and handovers to day-shift teams
Qualifications
- Minimum 2 years of experience in IT support, system administration, or customer service
- Proven ability to work independently with minimal supervision during overnight shifts
- Strong troubleshooting skills across cloud platforms (AWS/Azure) and enterprise software
- Excellent written and verbal communication skills with clear documentation abilities
- Proficiency in ticketing systems (Jira, ServiceNow) and monitoring tools (Datadog, Nagios)
- Ability to remain alert and make critical decisions during overnight hours
- Reliable high-speed internet connection and dedicated home office setup
- Flexibility to adjust schedule during critical system deployments or incidents