Job Description
Join our elite remote tech support team and become the hero behind seamless digital experiences! NexusTech Solutions is urgently seeking passionate Tech Support Specialists to deliver exceptional remote assistance to our Las Vegas-based clients. As a 100% remote role, you'll troubleshoot complex IT issues, optimize system performance, and elevate customer satisfaction—all from the comfort of your home office. This is your chance to make an immediate impact in a fast-paced, innovative environment with competitive compensation and growth opportunities.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote desktop
- Manage ticket queues with SLA adherence and prioritize critical incidents
- Document technical procedures and create knowledge base articles
- Collaborate with engineering teams on escalated system vulnerabilities
- Proactively monitor client systems to prevent service disruptions
- Train end-users on security protocols and best practices
- Contribute to continuous improvement of support workflows
Qualifications
- 3+ years of enterprise-level remote tech support experience
- Expertise in Windows/macOS, networking fundamentals, and cloud services
- CompTIA A+/Network+ or equivalent industry certification
- Exceptional problem-solving and communication skills
- Proficiency with ticketing systems (Jira, ServiceNow) and remote tools
- Ability to work independently in a fast-paced environment
- Strong analytical skills for root cause analysis
- Experience with VoIP systems and mobile device management