Job Description
We are urgently hiring a dedicated Remote Technical Support Specialist to join our high-performing team in Illinois. We are looking for a problem-solver who can deliver exceptional customer service from the comfort of their home.
Overview:
In this role, you will act as the first point of contact for our clients, troubleshooting technical issues and ensuring a seamless user experience. We value flexibility and offer a dynamic environment where your skills can make a direct impact.
Key Benefits:
- 100% Remote Work Environment
- Flexible Scheduling Options
- Competitive Hourly Pay
- Professional Development Opportunities
Responsibilities
- Diagnose and resolve hardware and software issues for remote clients efficiently.
- Provide top-tier customer support via phone, email, and live chat.
- Document technical issues, resolutions, and customer interactions in the CRM system.
- Collaborate with cross-functional teams to escalate complex technical problems.
- Stay current with product updates and industry best practices.
- Ensure all support tickets are resolved within the agreed SLA timeframes.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Minimum of 2 years of experience in technical support or customer service.
- Must reside within the state of Illinois.
- Excellent verbal and written communication skills.
- Reliable high-speed internet and a quiet, dedicated home workspace.
- Proficiency with remote support tools and CRM software.