Job Description
Join our award-winning remote team immediately! ConnectSolutions is urgently seeking motivated Customer Service Representatives to serve our Tulsa-based clients from home. Enjoy competitive pay, full benefits, and flexible scheduling while making a real impact.
Why Join Us?
• Work 100% remotely with provided equipment
• Comprehensive health/dental/vision insurance
• Paid training and career advancement
• Weekly pay + performance bonuses
• Supportive virtual team environment
Position Overview: Handle inbound customer inquiries, resolve issues with empathy and efficiency, and maintain client satisfaction through multiple communication channels. Ideal for detail-oriented individuals with a passion for helping others.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems while meeting SLA targets
- Collaborate with internal teams to resolve complex technical or billing issues
- Identify opportunities to upsell products/services during customer interactions
- Maintain positive brand reputation through consistent service excellence
- Participate in ongoing training to enhance product knowledge and soft skills
- Adhere to strict confidentiality and data security protocols
Qualifications
- Minimum 1 year customer service experience (remote preferred)
- High school diploma or equivalent (college degree a plus)
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Reliable high-speed internet and quiet home office space
- Ability to work evenings/weekends as needed
- Strong problem-solving and multitasking abilities
- Positive attitude and resilience in fast-paced environments