Job Description
Immediate Night Shift Remote Opportunities in Florida!
Join NexaTech Solutions and transform your career with our 100% work-from-home night shift positions in Orlando. We're urgently seeking dedicated professionals to deliver exceptional customer support during overnight hours. Enjoy the flexibility of remote work while contributing to our award-winning tech support team.
Why Choose NexaTech?
- 100% remote work with no commute required
- Comprehensive benefits package including health insurance
- Career advancement opportunities in growing tech sector
- Competitive salary with performance bonuses
- Modern equipment provided
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during night shift hours
- Resolve complex software and hardware issues for enterprise clients
- Document all interactions and maintain detailed case histories
- Collaborate with global teams to escalate critical issues
- Meet SLA targets and customer satisfaction benchmarks
- Participate in continuous training on new technologies
- Monitor system alerts and perform proactive maintenance
Qualifications
- High school diploma or equivalent; Bachelor's degree preferred
- 2+ years in technical support or customer service
- Proficiency with Windows/macOS and networking fundamentals
- Exceptional problem-solving and communication skills
- Ability to work independently during night shift (11 PM - 7 AM EST)
- Reliable high-speed internet connection
- Experience with ticketing systems (Zendesk/Jira)
- CompTIA A+ or equivalent certification preferred