Job Description
Join our award-winning team at Apex Solutions Group as a Virtual Customer Support Specialist! We're seeking empathetic professionals to deliver exceptional remote customer experiences while enjoying Baltimore's vibrant culture from home. This flexible role offers competitive compensation, comprehensive training, and growth opportunities within our dynamic tech ecosystem. Work 20-30 hours weekly with full benefits package including health insurance, paid time off, and professional development stipends.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and shipping exceptions using Salesforce CRM
- Document cases meticulously in Zendesk with detailed resolution notes
- Collaborate with technical team to troubleshoot complex product issues
- Identify upsell opportunities during customer interactions
- Maintain service level agreements with average response time < 2 minutes
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Proficient in Microsoft Office Suite and CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask across digital channels
- Typing speed of 45+ WPM with 98% accuracy
- Reliable high-speed internet connection and quiet workspace