Job Description
Join Coastal Connect Solutions as a Weekend Customer Service Specialist and enjoy the flexibility of working from home while serving our valued clients. This role is perfect for individuals seeking weekend-only remote work with competitive pay and growth opportunities. You'll be the voice of our brand, delivering exceptional support through digital channels while maintaining a healthy work-life balance.
Responsibilities
- Handle inbound customer inquiries via chat, email, and phone during weekend shifts (Sat-Sun)
- Resolve billing, technical, and service-related issues with professionalism and empathy
- Update customer records in CRM systems with accurate information
- Collaborate with weekday teams to ensure seamless service continuity
- Meet weekly performance targets for response times and resolution rates
- Identify and escalate complex issues to senior support staff
- Maintain detailed documentation of customer interactions and solutions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in remote or hybrid settings
- Exceptional written and verbal communication skills
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office Suite
- Strong problem-solving abilities with a customer-first mindset
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Weekend availability (Saturday and Sunday, 8am-5pm PST)