Job Description
Join Oakland's premier tech innovator and transform your weekends into a rewarding career! We're seeking dedicated Weekend Customer Service Specialists to deliver exceptional remote support while enjoying work-life balance. This fully remote role offers competitive pay, comprehensive training, and the flexibility to thrive from home. Be part of a diverse, mission-driven team committed to excellence in Oakland's growing tech ecosystem.
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and email during weekend shifts (Sat-Sun)
- Resolve technical issues and provide product support using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case logs
- Collaborate with weekday teams for seamless customer handoffs
- Meet/exceed quality metrics (CSAT, resolution rates) while maintaining HIPAA compliance
- Participate in weekend team huddles and continuous improvement initiatives
Qualifications
- 2+ years customer service experience in tech/healthcare sectors
- Proficiency with remote tools (Zoom, Salesforce, Zendesk)
- Strong troubleshooting skills for SaaS platforms and mobile apps
- Ability to work independently during weekend shifts (6am-2pm PT)
- Excellent written/verbal communication and empathy
- High-speed internet and quiet home office environment
- Associate degree or equivalent experience preferred