Job Description
Join Nexus Solutions Group as a Weekend Customer Service Specialist and enjoy the perfect blend of work-life balance! Work remotely from Memphis, TN every weekend while supporting our clients with exceptional service. We offer competitive pay, flexible scheduling, and a supportive virtual environment. If you're a motivated professional seeking weekend-only remote work, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during weekend shifts
- Resolve technical and billing issues with professionalism and empathy
- Document interactions accurately in CRM systems
- Collaborate with weekday teams for seamless customer handoffs
- Meet weekly performance metrics for response times and resolution rates
- Participate in monthly virtual training sessions
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in remote or hybrid settings
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Weekend availability (Sat-Sun 8 AM - 8 PM CT)