Job Description
Join Coastal Connect Solutions as a Weekend Customer Support Specialist and transform your weekends into a rewarding remote career! We're seeking tech-savvy professionals to deliver exceptional service from the comfort of their Virginia Beach homes. Enjoy competitive compensation, flexible scheduling, and comprehensive training while supporting our growing client base. This role offers the perfect blend of work-life balance and professional growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during weekend shifts (Sat-Sun)
- Process orders, troubleshoot technical issues, and escalate complex cases
- Maintain detailed case notes in CRM system with 99% accuracy
- Collaborate with weekday teams to ensure seamless service continuity
- Meet weekly performance metrics for resolution time and satisfaction
- Participate in monthly virtual training sessions to enhance skills
Qualifications
- 2+ years customer service experience in remote or hybrid setting
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- High-speed internet connection and quiet home office space
- Strong problem-solving skills with attention to detail
- Available Saturday/Sunday shifts (8am-8pm flexible blocks)
- Virginia Beach residency required for local support needs
- Excellent communication skills and tech adaptability