Job Description
Join our award-winning remote team as a Weekend Customer Support Specialist in Louisville, KY! Enjoy the perfect work-life balance with weekend-only shifts while delivering exceptional service from home. We provide premium equipment and comprehensive training to ensure your success.
This role is ideal for tech-savvy individuals seeking flexible weekend hours without compromising on career growth. Join over 200 Louisville-based team members thriving in our remote-first culture.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during weekend shifts (Sat-Sun)
- Resolve technical issues, troubleshoot software problems, and process customer inquiries
- Document cases accurately in CRM systems and maintain detailed support logs
- Collaborate with weekday teams to ensure seamless customer handoffs
- Identify trends in customer feedback and contribute to process improvements
- Adhere to security protocols and protect sensitive customer data
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or technical support experience
- Strong written and verbal communication skills
- Reliable high-speed internet and dedicated home workspace
- Proficiency with Microsoft Office and troubleshooting software
- Ability to work independently with minimal supervision
- Weekend availability (Saturday/Sunday) is mandatory