Job Description
Join our dynamic team as a Weekend Customer Support Specialist and enjoy the flexibility of remote work while serving clients from the comfort of your home. This role is perfect for professionals seeking weekend-only schedules without compromising on career growth. At Apex Solutions Group, we value work-life balance and offer competitive compensation, comprehensive training, and a supportive virtual environment.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat during weekend shifts
- Resolve technical issues and product concerns using CRM tools and knowledge bases
- Maintain detailed documentation of customer interactions and resolution steps
- Collaborate with weekday teams to ensure seamless service continuity
- Meet weekly performance metrics including response time and satisfaction scores
- Identify trends in customer feedback and escalate critical issues
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or technical support experience
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with neutral accent
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Flexible availability for Saturday/Sunday shifts (8am-8pm EST)