Job Description
Join our dynamic remote team as a Weekend Customer Support Specialist at ApexConnect Solutions! We're seeking dedicated professionals to deliver exceptional service during weekend shifts (Saturday-Sunday, 8 AM - 8 PM CST). Enjoy 100% work-from-home flexibility while supporting our growing client base. This role offers competitive pay, comprehensive benefits, and opportunities for career advancement in a supportive virtual environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during weekend shifts
- Resolve technical issues and provide product support for SaaS clients
- Document cases accurately in CRM systems (Salesforce)
- Collaborate with weekday teams for seamless handoffs
- Meet/exceed performance metrics (CSAT, resolution time)
- Identify trends and suggest process improvements
- Participate in bi-weekly virtual team meetings
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer support or technical support experience
- Strong troubleshooting skills for software/hardware issues
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Proficient in CRM platforms and ticketing systems
- Reliable high-speed internet and quiet home office setup
- Weekend availability (Sat-Sun) is mandatory