Job Description
Join Baltimore Connect Solutions as a Weekend Customer Support Specialist and enjoy the perfect work-life balance with our fully remote weekend shifts! We're seeking tech-savvy professionals to deliver exceptional service from the comfort of their homes. This role offers competitive compensation, flexible scheduling, and the opportunity to make a meaningful impact on our clients' experiences. As a key member of our customer success team, you'll represent Baltimore's finest businesses while enjoying weekend-only hours and no commute.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during weekend shifts (Sat-Sun 8AM-8PM)
- Resolve technical inquiries and troubleshoot software issues with patience and precision
- Document all customer interactions and maintain detailed case histories in CRM systems
- Collaborate with weekday support teams to ensure seamless customer handoffs
- Identify trends in customer feedback and suggest process improvements
- Adhere to strict service level agreements and quality metrics
- Stay current with product updates and knowledge base resources
Qualifications
- 2+ years of customer service experience, preferably in tech or SaaS
- Proficiency with CRM platforms (Salesforce, Zendesk) and remote collaboration tools
- Exceptional written and verbal communication skills with strong emotional intelligence
- Ability to troubleshoot technical issues independently and escalate appropriately
- Self-motivated professional with excellent time management skills
- Reliable high-speed internet connection and dedicated home office space
- Availability to work all weekend shifts with minimal schedule changes
- Associate degree or equivalent professional certification preferred