Job Description
Join our elite remote team and transform your weekends into a rewarding career! Apex Support Solutions is seeking dedicated Weekend Remote Customer Specialists to deliver exceptional service from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact. This 100% remote position offers stability and growth in Raleigh's thriving tech ecosystem.
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and email during weekend shifts
- Resolve technical issues for enterprise clients with precision and empathy
- Document interactions in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics (CSAT, resolution rate)
- Participate in weekend training sessions for product updates
Qualifications
- 2+ years customer service experience in remote/tech environment
- Strong troubleshooting skills for software/hardware issues
- Excellent written and verbal communication abilities
- Self-motivated with proven time management skills
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Reliable high-speed internet and quiet home office setup
- Flexibility to work Saturday/Sunday shifts (7am-7pm EST)