Job Description
Join our award-winning remote team and transform your weekends into rewarding work! Apex Solutions Group is seeking dedicated Weekend Customer Specialists to deliver exceptional service from home while enjoying Raleigh's vibrant lifestyle. This flexible role offers competitive pay, comprehensive training, and the opportunity to build your career without commuting. Work Saturdays and Sundays with no evening shifts required – perfect for students, parents, or professionals seeking supplemental income. Our state-of-the-art virtual platform ensures seamless connectivity and growth opportunities.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues using proprietary CRM tools
- Document interactions and maintain detailed case notes in compliance protocols
- Collaborate with cross-functional teams to escalate complex customer needs
- Meet/exceed performance metrics including CSAT and first-call resolution
- Participate in weekly virtual training sessions and process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Proficient with Microsoft Office Suite and CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills with neutral accent
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Weekend availability (Saturdays & Sundays) is mandatory