Job Description
Join our award-winning remote team as a Weekend Customer Support Specialist! TechSolutions Global is seeking tech-savvy professionals to deliver exceptional service during weekend shifts in our 100% virtual environment. This flexible role combines competitive compensation with the freedom to work from anywhere in Kansas City, MO.
We provide industry-leading training, comprehensive benefits, and a supportive culture where your contributions make a real impact. Perfect for candidates seeking work-life balance without sacrificing career growth.
What We Offer:
- 100% remote work arrangement
- Competitive hourly pay with performance bonuses
- Flexible weekend schedule (Sat-Sun)
- Comprehensive health and wellness benefits
- Professional development opportunities
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Troubleshoot technical issues using remote diagnostic tools
- Document cases accurately in CRM systems
- Meet/exceed performance metrics (response time, resolution rate)
- Collaborate with cross-functional teams on complex issues
- Participate in continuous training programs
- Maintain positive customer satisfaction scores
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficiency with remote support tools (Zoom, Teams, CRM)
- Exceptional communication and problem-solving skills
- Reliable high-speed internet connection
- Ability to work independently in a home office
- Availability for weekend shifts (Sat-Sun 8am-8pm)
- Basic technical troubleshooting knowledge