Job Description
Join Coastal Tech Solutions as a Weekend Remote Customer Support Specialist and deliver exceptional service from the comfort of your home. We're seeking tech-savvy professionals to provide weekend support for our growing client base in Virginia Beach. This flexible role offers competitive compensation, full benefits, and the opportunity to work with innovative technology solutions while maintaining work-life balance. Be part of a dynamic team that values remote work excellence and customer satisfaction.
Responsibilities
- Resolve technical inquiries via phone, email, and chat during weekend shifts (Sat-Sun 8am-8pm)
- Document cases accurately in CRM systems and escalate complex issues to senior support
- Collaborate with global teams to maintain consistent service quality
- Proactively identify trends in customer feedback to improve service protocols
- Complete weekly training modules on new products and troubleshooting techniques
Qualifications
- 2+ years of customer support experience, preferably in tech/IT sector
- Proficiency with remote work tools (Zoom, Slack, Zendesk)
- Strong problem-solving skills with ability to diagnose technical issues
- Excellent written and verbal communication skills
- Ability to work independently during weekend shifts with minimal supervision
- High-speed internet connection and quiet home office environment