Job Description
Join our dynamic team as a Weekend Remote Customer Support Specialist! This is your opportunity to deliver exceptional service while enjoying a flexible weekend schedule from the comfort of your home. We're seeking tech-savvy professionals to resolve customer inquiries, troubleshoot technical issues, and maintain high satisfaction standards. If you're passionate about problem-solving and thrive in remote work environments, apply today to become part of Wichita's premier support team.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during weekend shifts
- Troubleshoot technical issues for software and hardware products
- Document interactions and maintain detailed case notes in CRM systems
- Collaborate with support teams to escalate complex issues
- Maintain high customer satisfaction scores and response time targets
- Update knowledge base with new solutions and best practices
- Monitor support queues during assigned weekend hours
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years in customer support or technical troubleshooting
- Proficient with remote work tools and CRM software
- Excellent written and verbal communication skills
- Strong problem-solving abilities and patience
- Available to work Saturday-Sunday shifts (8am-8pm)
- Reliable high-speed internet and quiet workspace
- Ability to multitask in fast-paced environments