Job Description
Join FlexWork Solutions and enjoy the perfect work-life balance with our weekend remote customer support positions! We're seeking dedicated professionals to deliver exceptional service while working flexible hours from home in Oklahoma City. As a key member of our support team, you'll resolve inquiries, build customer loyalty, and thrive in a dynamic virtual environment.
Why Choose Us?
- Competitive pay with weekend shift premiums
- 100% remote work with flexible scheduling
- Comprehensive training and career development
- Health and wellness benefits for part-timers
- Collaborative culture with virtual team events
Responsibilities
- Deliver outstanding customer support via phone, email, and chat during weekend shifts (Saturday/Sunday)
- Resolve technical inquiries, billing questions, and service issues efficiently
- Document interactions in CRM systems with precision and detail
- Collaborate with weekday teams to ensure seamless customer handoffs
- Identify and escalate complex issues to senior specialists
- Maintain performance metrics including resolution rates and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Exceptional verbal and written communication skills
- Proficiency with remote work tools and CRM software
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and dedicated home office space
- Ability to work independently with minimal supervision
- Weekend availability (Saturday/Sunday shifts, 8-16 hours/week)