Job Description
Join BaltiTech Solutions as a Weekend Remote Customer Support Specialist and transform how Baltimore residents experience premium service! We're seeking tech-savvy professionals to deliver exceptional support during weekends while working from anywhere in Maryland. This role offers the perfect blend of flexibility, impact, and competitive compensation.
Why You'll Love Working With Us:
- Weekend schedule flexibility (Sat/Sun shifts)
- Remote work with full equipment provided
- Performance-based quarterly bonuses
- Professional development stipend
- Health benefits for part-time staff
Responsibilities
- Resolve technical inquiries via phone, chat, and email for Baltimore-based clients
- Document support cases using Salesforce CRM with precision
- Collaborate with on-call engineers to troubleshoot complex issues
- Maintain 95%+ customer satisfaction score metrics
- Proactively identify and escalate systemic problems
- Conduct weekend system health checks and reporting
- Train on new product launches during off-peak hours
Qualifications
- 2+ years customer support experience with remote work
- Proficiency in CRM systems (Salesforce preferred)
- Exceptional communication skills with Baltimore-area dialect awareness
- Weekend availability (Saturday/Sunday) mandatory
- Home office with wired internet connection
- Technical certification (CompTIA A+/Google IT Support) a plus
- Ability to type 45+ WPM with 98% accuracy
- Experience with ticketing systems (Zendesk/Jira)