Job Description
Join Detroit Tech Solutions and revolutionize customer service with our weekend remote support team! We're seeking tech-savvy professionals to deliver exceptional support during weekend hours while enjoying flexible scheduling. Work from anywhere in the US as part of our innovative remote-first culture. This role offers competitive pay, comprehensive training, and the opportunity to impact thousands of customers while maintaining work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during weekend shifts
- Troubleshoot technical issues and provide step-by-step solutions
- Document interactions and resolutions in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics including response time and resolution rates
- Identify trends and suggest process improvements
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or technical support experience
- Excellent verbal/written communication skills
- Proficiency with remote work tools and CRM software
- Ability to work independently with minimal supervision
- Weekend availability (Saturday/Sunday) and flexible scheduling
- Strong problem-solving and multitasking abilities