Job Description
Join our dynamic remote team as a Weekend Customer Support Specialist! We're seeking tech-savvy individuals to deliver exceptional service to clients during weekend shifts. This fully remote role offers flexibility while supporting our growing customer base in Austin and beyond. Enjoy competitive pay, comprehensive training, and a collaborative virtual environment.
Why You'll Love Working With Us:
- 100% remote work from anywhere in Austin
- Consistent weekend schedule (Sat-Sun 8am-5pm)
- Opportunities for advancement to full-time roles
- Modern tech stack and virtual team-building events
Responsibilities
- Respond to customer inquiries via phone, email, and chat within SLAs
- Troubleshoot technical issues for SaaS products
- Document cases accurately in CRM system
- Collaborate with weekday support teams for complex issues
- Identify trends and suggest process improvements
- Maintain high customer satisfaction scores
- Participate in weekly virtual team meetings
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficient with CRM software (Salesforce experience a plus)
- Strong problem-solving and communication skills
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Available for all weekend shifts (Sat-Sun 8am-5pm CST)
- Basic knowledge of Microsoft Office Suite