Job Description
Join TechSolutions Global as a Weekend Remote Customer Support Specialist and transform your weekends into rewarding opportunities! We're seeking tech-savvy professionals to deliver exceptional customer experiences from home while enjoying competitive pay and flexible scheduling.
Why You'll Love This Role:
- Premium weekend-only schedule (Sat-Sun)
- 100% remote work with cutting-edge tools
- Comprehensive paid training and career growth
- Health benefits and retirement options
- Dynamic team culture with virtual social events
Responsibilities
- Resolve technical and billing inquiries via phone, chat, and email
- Document cases in CRM systems with precision and detail
- Collaborate with Tier-2 engineers for complex escalations
- Maintain 95% customer satisfaction score
- Adhere to SLA metrics and quality standards
- Participate in bi-weekly virtual team huddles
- Proactively identify process improvement opportunities
Qualifications
- 2+ years customer support experience
- Proficiency with Zendesk and Salesforce
- Excellent written/verbal communication skills
- Ability to troubleshoot Windows/macOS issues
- High-speed home internet (50+ Mbps)
- CompTIA A+ or equivalent certification preferred
- Available Saturdays 8 AM - 5 PM CT and Sundays 9 AM - 6 PM CT
- US-based with quiet, distraction-free workspace