Job Description
Join our award-winning team as a Weekend Remote Customer Support Specialist! Coastal Connect Solutions is urgently hiring motivated individuals to deliver exceptional service from home during weekend shifts. This flexible opportunity offers competitive compensation, comprehensive training, and the chance to make a real impact while enjoying work-life balance. Perfect for students, parents, or professionals seeking weekend-only remote work in the Virginia Beach area. Apply today to start your journey with an industry leader!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions using CRM systems and knowledge bases
- Document customer interactions and maintain accurate case records in Salesforce
- Collaborate with support teams to escalate complex issues efficiently
- Meet key performance metrics including CSAT scores and resolution times
- Proactively identify process improvement opportunities
- Maintain strict confidentiality and data security protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience, remote work background highly valued
- Exceptional verbal/written communication skills and active listening abilities
- Proficient with Zendesk, Salesforce, or similar CRM platforms
- Strong problem-solving skills and emotional intelligence
- Reliable high-speed internet and dedicated home workspace
- Weekend availability (Saturday/Sunday) with flexible scheduling
- US residency and authorization to work remotely in Virginia