Job Description
Join TechFlow Solutions as a Weekend Remote IT Support Specialist and become the backbone of our clients' digital operations. This role offers the perfect blend of technical challenge and flexible scheduling, allowing you to excel while maintaining work-life balance. You'll provide critical technical assistance to diverse clients across Boston's thriving tech sector, troubleshooting complex issues with professionalism and expertise. Our collaborative remote environment ensures you're never alone in solving challenges, while our competitive compensation package reflects your vital role in maintaining seamless IT infrastructure for innovative businesses.
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide exceptional technical support to clients during weekend shifts (Sat/Sun)
- Document troubleshooting steps and solutions in ticketing systems
- Collaborate with on-call engineers for complex escalations
- Maintain security protocols during remote access sessions
- Conduct system updates and maintenance windows
- Train clients on basic IT best practices
Qualifications
- 2+ years of remote IT support experience
- Expertise in Windows/macOS, networking, and cloud platforms
- CompTIA A+/Network+ certification or equivalent
- Exceptional problem-solving and communication skills
- Ability to work independently during weekend shifts
- Experience with ticketing systems (Jira, Zendesk)
- Strong knowledge of cybersecurity protocols
- Valid US work authorization required