Job Description
Join TechConnect Solutions as a Weekend Remote IT Support Specialist and revolutionize your work-life balance! This 100% remote position offers the flexibility of weekend shifts while serving Fortune 500 clients across Minneapolis and Georgia. Enjoy competitive compensation, comprehensive benefits, and cutting-edge virtual tools—all from your home office. Perfect for tech professionals seeking career growth without geographical constraints.
Responsibilities
- Provide Tier 2/3 technical support for enterprise hardware/software systems via remote channels
- Resolve complex network, security, and infrastructure issues during weekend shifts
- Document ticket resolutions using ITSM platforms (ServiceNow/Jira)
- Collaborate with global teams during critical incident escalations
- Conduct system maintenance patches during low-traffic weekend windows
- Maintain 99.9% SLA compliance through proactive monitoring
- Train end-users on remote security protocols
Qualifications
- 3+ years in enterprise IT support with weekend shift experience
- CCNA/CompTIA Security+ certification required
- Proficiency in Azure/AWS cloud environments
- Expert knowledge of remote desktop tools (TeamViewer/RDP)
- Experience with ticketing systems and ITIL practices
- Strong written communication for technical documentation
- Ability to work independently during off-peak hours
- BS in Computer Science or equivalent certification