Job Description
Join TechFlow Solutions as a Weekend Remote Support Specialist and unlock the perfect work-life balance! We're hiring dedicated professionals for 100% remote weekend shifts (Sat-Sun) in Wichita, KS. Enjoy competitive pay, flexible scheduling, and the freedom to excel from your home office. As a key member of our support team, you'll deliver exceptional technical assistance to clients while advancing your career in a dynamic, inclusive environment.
Why Work With Us?
- Competitive hourly rate + performance bonuses
- Comprehensive health benefits and 401(k) matching
- Professional development stipend
- Virtual team-building activities
Responsibilities
- Provide remote technical support via phone, chat, and email for enterprise clients
- Troubleshoot hardware/software issues and implement effective solutions
- Document case details in CRM systems with precision and clarity
- Collaborate with weekday support teams for seamless client handoffs
- Monitor ticket queues and maintain SLA compliance metrics
- Conduct periodic system updates and security checks
- Contribute to knowledge base documentation
Qualifications
- 2+ years of technical support experience (remote preferred)
- Proficiency in Windows/macOS troubleshooting and networking fundamentals
- Exceptional written/verbal communication skills
- Strong problem-solving abilities with analytical mindset
- Availability to work weekends (Sat/Sun 8 AM - 6 PM CST)
- CompTIA A+ or similar certification preferred
- High-speed home internet connection required