Job Description
Join FlexTech Solutions as a Weekend Remote Support Specialist and transform your weekends into a rewarding career! We're seeking tech-savvy professionals to deliver exceptional customer support during weekend shifts with complete flexibility in your schedule. Work from anywhere in Florida or California while making a tangible impact on our clients' success.
This role combines the autonomy of remote work with structured weekend hours, allowing you to maintain your weekday commitments while advancing your career. Enjoy competitive compensation, comprehensive benefits, and a culture that prioritizes work-life balance.
Responsibilities
- Provide tier-1 technical support via phone, chat, and email during weekend shifts
- Resolve hardware/software issues for enterprise clients using remote diagnostic tools
- Document cases meticulously in CRM systems and maintain ticket accuracy
- Collaborate with weekday support teams for seamless handoffs
- Identify recurring issues and contribute to knowledge base improvements
- Maintain 95%+ customer satisfaction metrics through solution-focused communication
Qualifications
- 2+ years in customer support or IT helpdesk roles
- Proficiency with Windows/macOS and remote desktop tools
- Strong troubleshooting skills for network/connectivity issues
- Weekend availability (Saturday/Sunday) is non-negotiable
- Excellent written and verbal communication in English/Spanish
- Self-motivated with ability to work independently
- High-speed home internet and quiet workspace required