Job Description
Are you seeking a career that offers the autonomy of remote work combined with the stability of a weekend schedule? Apex Digital Solutions is looking for a detail-oriented Weekend Support Specialist to join our expanding team. We are committed to providing flexible hours that accommodate your lifestyle, while maintaining high standards of technical excellence for our clients across the United States. This is an excellent opportunity for professionals in Miami, FL and remote workers in California looking for a reliable weekend role.
Why Join Us?
- Work from the comfort of your home with a fully remote setup.
- Enjoy a predictable weekend schedule (Saturday & Sunday) with flexible start times.
- Competitive compensation and benefits package.
- Opportunity for career growth within a fast-paced tech environment.
Responsibilities
- Monitor and maintain the integrity of our remote infrastructure during non-business hours.
- Resolve escalated technical tickets and provide direct customer support via chat and email.
- Collaborate with the on-site team to ensure seamless handovers of critical issues.
- Conduct routine system health checks and performance audits.
- Document technical solutions and update our internal knowledge base.
- Ensure strict adherence to security protocols and compliance standards.
- Communicate effectively with stakeholders regarding system status and downtime.
Qualifications
- Proven experience in IT support or customer service, preferably in a remote or hybrid setting.
- Must be available to work full weekend shifts (Saturday and Sunday) on a recurring basis.
- Strong proficiency with remote desktop tools (e.g., TeamViewer, AnyDesk) and ticketing systems (e.g., Zendesk, Jira).
- Excellent written and verbal communication skills; ability to explain complex technical concepts simply.
- Self-motivated with the ability to work independently without direct supervision.
- High school diploma or equivalent; Associate’s degree in a related field is a plus.
- Reliable internet connection and a dedicated workspace.